Frequently
Asked
Questions
HAVE ANY OTHER QUESTIONS?
GET IN TOUCH WITH US!
608-440-3657
photos@northernlightsphotostudio.com
Q. I am a new client. What is the booking procedure for a first time client?
All new clients and their photographers are required to attend a studio orientation to learn how to properly use the studio’s equipment and amenities. This complimentary orientation must be done prior to booking the studio.
In addition to attending a studio orientation, all new clients must complete and return the Studio Rental Agreement along with a photo copy (or legible photo) of a driver’s license or valid photo ID to photos@northernlightsphotostudio.com
Documents must be emailed to photos@northernlightsphotostudio.com prior to booking date.
Q. What is the Rescheduling/Cancellation Policy?
Renter is entitled to one complimentary reschedule (minus 5% transaction fee) if the request to reschedule is made in writing with at least 2 weeks (14 days) of advanced notice of the original scheduled booking date. No requests to reschedule will be granted with less than 14 days of advanced notice prior to the originally scheduled rental date(s). Cancellation policy protocol applies if there are less than 14 days before the scheduled booking. See Cancellation policy below
You may cancel or reschedule your session by emailing Cynthia Starich, booking manager, at photos@northernlightsphotostudio.com. Please include the original rental date session, time & day along with the new booking date & time you would like to reschedule your session to. (Check studio availability on our website under the "Calendar" tab at www.northernlightsphotostudio.com)
Cancellation Policy:
NOTE: Cancellation fees increase significantly as booking date approaches.
Cancellations made by Renter with at least two weeks (14 days) in advance of the originally scheduled booking date(s) will only be charged a 5% processing fee of the rental cost.
Cancellations made by Renter with at least one week (7 days) in advance of the originally scheduled booking date(s) will grant Renter a 50% refund of rental cost minus a 5% processing fee.
Cancellations made by Renter with at least three days in advance of the originally scheduled booking date(s) will grant renter a 25% refund of rental cost minus a 5% processing fee.
There will be no refunds for cancellations made with less than 72 hours notice.
All cancellation requests must be emailed to Pearl Nemecek, studio manager at: photos@northernlightsphotostudio.com
Q. What about extreme weather conditions?
Northern Lights Photo Studio understands extreme weather conditions may pose a risk to guest safety. In the event of severe weather, the client is entitled to one complimentary Weather Day (per scheduled session) in which case will permit the session to take place on an alternate day. The rescheduled session must occur within 7 days of the originally scheduled rental session. All Weather Day reschedule requests must be emailed to photos@northernlightsphotostudio.com.
Q. Is a Security Deposit required for booking the studio?
Yes. All renters are required to list a credit card on file with Northern Lights Photo Studio for a security deposit of $200. Any damages, time overages, or cleaning fees with be automatically charged to this credit card, not to exceed $200. If accrued fees exceed $200, the full security deposit fee will be charged to the client’s listed card and an invoice will be sent to the client for the remaining balance of fees per the Studio Rental Agreement.
Q. What is the check in/check out procedure?
Always arrive on time to your booked session. Check in at the Point On The River front desk to retrieve the rental key to the studio. Be sure to complete the client check out guide and return the studio key back to the front desk on time to avoid time overage charges to your rental. ($50 minimum, per studio Rental Agreement)
Q. Am I allowed to come in early to set up for my photo session/event?
No. The studio space will not be available to you until your scheduled rental time. Be sure to include all set up time in your booking timeframe.
Q. Can I book a NLPS photographer/videographer or make up artist for my upcoming event?
Yes—and we encourage it! The right photographer or make up artist can completely transform an event. Visit our Resident Artist page to learn more about our regular photographers, videographers & make up artists available for your next event.
Q. What is the square footage of the studio suite?
Total suite space: 1,200 square feet. The shooting room specifically is approximately 18 x 25 sq ft.
Q. What is the ceiling height in the studio?
Approximately 9ft in some areas, 10ft in others
Q. What is the minimum age to rent Northern Lights Photo Studio?
You must be at least 21 years of age to rent Northern Lights Photo Studio.
Q. Is there a refrigerator available to store my own food/drinks?
Yes. Feel free to bring your own refreshments to store in the fridge for the duration of your session/event. Fridge contributions are always welcome! Never take more than you give.
Q. How can I make sure I am not charged any cleaning fees following my event/photography session?
Always ensure the studio is left in the exact condition it was found in, if not better. Complete the Client check-list at the end of every session. Make sure ANY and ALL garbage is collected and disposed of in proper trash receptacles. All counter tops, tables, chairs, and makeup/vanity table tops should all be wiped down of any/all make up, debris or spills. All marking tape used is peeled off the floor. All dishes are washed, dried, & put away. See the full check list here
We work hard to provide an immaculate, luxurious studio space that is picture perfect every time. Help us help you have a fantastic experience each and every time by respecting the studio space and all amenities.
Q.I think I accidentally broke something, or I noticed something was broken or not working as it should. What should I do?
Contact your rental manager ASAP to make them aware of any damages or malfunctioning equipment. Clients are liable for all damages to the studio and studio’s equipment. All or part of the studio’s security deposit will be automatically charged to client’s listed credit card as outlined in the Rental Agreement.
Q. My session is running behind. What should I do?
To avoid the $50 minimum time overage charge, always plan ahead and check out on time. Time overage fees will automatically be deducted from the $200 security deposit, per the Studio Rental Agreement.
Q. What is the venue capacity of Northern Lights Photo Studio?
For photography sessions where the main shooting room will be utilized for photography, we recommend not exceeding 15 guests. For events where the studio space will not be used for photography/shooting purposes, the extra available space allows for 25 persons comfortably.
View studio booking rates & options
Q. Who should I contact if I have any questions pertaining to studio equipment/amenities during my studio session?
Equipment-specific questions can be addressed by Bob at 414-881-7677. General questions or studio booking questions can be directed to Pearl at 608-440-3657.